FAQ'S
Find quick answers to the most common questions about our services, response times, coverage areas, and more. If you still need help, our team is just a call or message away.
Frequently asked questions
Can I Control My Air Conditioning System Remotly?
Yes, many of our air conditioning units in United Kingdom offer smart technology features that allow you to control and monitor your system remotely through smartphone apps or web interfaces. This enables convenient temperature adjustments and energy management.
Will Installation be desruptive to my daily Routine?
Our installation process is designed to minimise disruption as much as possible. We work efficiently and strive to complete the installation with as little impact on your daily activities as possible.
What Types of Businesses Do you Provide Air Condtioning for?
We offer air conditioning services for a wide range of businesses, including offices, retail stores, restaurants, hotels, and more, and can customise the cooling solution to meet the unique needs of your business.
How often do I have my Air conditioning service?
It is recommended to have your air conditioning system serviced annually to ensure optimal performance and efficiency. Regular maintenance can also help identify any potential issues before they become major problems.
How Big is battery storage system?
Our battery storage in United Kingdom is around the size of a carry-on suitcase you would take on a plane. When shortlisting possible locations, consider areas you would use to tuck away your boiler.
How long does it take to install Battery Storage?
It only takes around half a day to install our battery storage in United Kingdom. All we would ask you to do prior is ensure that the area is clear so we can begin the installation straight away.
Can more than one battery storage be installed?
Yes, it is possible to install more than one of our solar batteries, which might be beneficial for some of our commercial clients; however, this will depend on whether you generate enough power to warrant two or more batteries. We can discuss this in more detail during your site survey once we have discussed your circumstances.
Where will m battery storage be located?
Energy storage must be installed near your main consumer unit, whether in a cupboard, garage, or utility room. It is possible to fit battery storage in your loft, but this will take a little more work. We will use your site survey to determine the best-suited location.
Will I need to install any other equipment?
No, everything that your storage battery will need will be included in your package. Our team would also be more than happy to walk you through how to operate your new system after installation.
How Long do Battery Storage last for?
If you were to do one full cycle per day, then your battery storage system will last a minimum of 10 years. As not many homes do a full cycle every day, we would typically estimate a 15-year lifespan.
When Can Work Be Booked For?
Appointments can be booked in on weekdays (Monday – Friday) 8:30am-3pm, with evening and out of hours appointments available on a varying pricing schedule. If you require work to be completed on holidays or at the weekend, this is no problem! Ask the team at the point of booking and they will be able to offer you an updated price for the works you require.
Do Health Contracts Use sub-Contractors?
Broadgate Energy employ permanent engineers who conduct most of their day-to-day appointments and projects. For larger projects, Broadgate Energy have approved sub-contractors who may work with them, if required.
How Much Money Will Solar Panels Save my Business?
On average, businesses save 60-70% on their energy costs after installing their solar panels. However, as with any saving, this will differ based on how much energy you use and when consumption is at its highest.
How many solar Panels will my business need?
This will depend on the size of your site, your energy consumption and what percentage of your usage you want to offset. During your site survey, we will discuss these factors and, from here, will be able to give you a more accurate idea of how many solar panels you will need.
How long Does it take to install solar panels?
This will depend on the size of your system; however, in most cases, it will take one to three days to install our commercial solar panels in United Kingdom.
Will I need permission to install solar panels?
If you lease your commercial premises, you will need permission from the building owner to proceed with the installation. For those who own their site, it is likely that you will not need planning permission; however, it is always recommended to check with your local authorities what your permitted development rights are
Are all commericial buildings compatible with solar panels?
Almost all commercial property types are suitable for our solar panels for businesses in United Kingdom. If you opt for a roof-mounted system, the roof will need to be structurally sound with enough free space. Where this is not available, we will assess the land around the building to determine whether ground-mounted panels would be feasible.
Are there discounts for cash?
Yes, you will receive a return on investment on your commercial solar panel installation in United Kingdom; the payback period is typically five to eight years. Factors such as your geographical location, electricity usage and panel type will all contribute to your return.
How can I spot Gas Leak?
There are multiple factors that can indicate that there is a gas leak in your home. It is vitally important that you identify these signs to ensure your home remains safe. Hissing or whistling sounds, Cloudy, bubbly or dusty water, Visible damage to any gas lines, Plants suddenly die
You have a headache, sore throat, nauseous feeling, ears ringing or frequent nosebleeds.
As A Landlord, do i need to provide tenents with gas safety check records?
Yes, it is your responsibility to provide your tenants with all documentation relating to the gas safety of the property they are leasing. On completion of checks, you will have 28 days to give the details to tenants.
What is the diffrence between a service and gas safety check?
A service is more in-depth than a gas safety check. A basic gas safety check is designed to ensure that your appliances and installations are safe and working how they should be. A service, on the other hand, includes everything in a gas safety check but also specific instructions by the manufacturer, performance tests and any necessary remedial work. Both are required to keep your gas fittings in full working order.
What are the Signs that Gas Appliance needs to check?
If your gas appliance is showing any of the following warning signs, you should book in for servicing as soon as possible:Not working as it should be, Has black or brown marks on or around it, Produces a yellow flame instead of blue
How Big is battery storage system?
Our battery storage in United Kingdom is around the size of a carry-on suitcase you would take on a plane. When shortlisting possible locations, consider areas you would use to tuck away your boiler.
How long does it take to install Battery Storage?
It only takes around half a day to install our battery storage in United Kingdom. All we would ask you to do prior is ensure that the area is clear so we can begin the installation straight away.
Can more than one battery storage be installed?
Yes, it is possible to install more than one of our solar batteries, which might be beneficial for some of our commercial clients; however, this will depend on whether you generate enough power to warrant two or more batteries. We can discuss this in more detail during your site survey once we have discussed your circumstances.
Where will m battery storage be located?
Energy storage must be installed near your main consumer unit, whether in a cupboard, garage, or utility room. It is possible to fit battery storage in your loft, but this will take a little more work. We will use your site survey to determine the best-suited location.
Will I need to install any other equipment?
No, everything that your storage battery will need will be included in your package. Our team would also be more than happy to walk you through how to operate your new system after installation.
What is Included in my Boiler Service?
In general, a boiler service will include the following: Working and standing pressure checks, Burner pressure checks, Ventilation checks, Analysis of flue gas, Inspection of safety devices, Inspection of flue and chimney, Clean and inspect ignition devices, Check seals and gaskets, Clean and inspect condense traps, Operational checks, Analysis and measurements of combustion, Vent and fill heating system, Check heating and hot water, Service record, Guidance on energy efficiency.
How Often do we need to test and maintain our business emergency lightining?
Emergency lighting is a legal requirement for commercial properties. This lighting is required to be automated and powerful enough to lead any occupants to safety should there be an event leading to a power cut at the property. Alongside routine testing, annual maintenance is required to ensure that any battery or light deterioration is kept to a minimum and the fittings are fully functional should they be required in an emergency.
What is minimum duration of emergeny Lightning?
Your emergency lighting must work for a minimum of one hour. However, your emergency lighting must work for 3 hours to pass the annual emergency lighting test.
Can you Prvovide Estimated Cost?
Of course, the team will speak with you about what you are looking to achieve, and a quotation will be provided. Should an in-person consultation with a visual inspection be required, this will be arranged to gauge how much the work you need may cost. Please be aware that this price may change depending on whether any changes to the works required arise throughout your electrical project; however, the team will inform you of this before continuing the work.
Can Broadgate Energy Provide me with ongoing maintainance on site?
Yes, Broadgate Energy are available for emergency call outs and ongoing work.
What Boiler repairs Can You Complete?
The Broadgate Energy team can complete all boiler repairs and installations you require. Some of the most common boiler repairs we can help you with include leaks, cold radiators, low boiler pressure and if you have no heating or hot water.
What Boiler Brands Do you install?
Our reputable engineers have experience installing a vast range of boilers, including leading manufacturers such as Worcester Bosch, Ideal, Baxi and Vaillant. If you have a boiler brand that is not mentioned, please do not hesitate to get in touch with our team to find out how we can help.
How Long does Boiler Installation Take?
Typically, installing a boiler will take around one day to complete; however, this can be more or less dependent on the complexity of your system and whether any repairs need to be carried out on your home before installation. Our team will always let you know how long you can expect the installation to take before starting.
What is Included in my Boiler Service?
In general, a boiler service will include the following: Working and standing pressure checks, Burner pressure checks, Ventilation checks, Analysis of flue gas, Inspection of safety devices, Inspection of flue and chimney, Clean and inspect ignition devices, Check seals and gaskets, Clean and inspect condense traps, Operational checks, Analysis and measurements of combustion, Vent and fill heating system, Check heating and hot water, Service record, Guidance on energy efficiency.
How do I know if I have Pipe Leak?
There are multiple signs that can indicate that you have a leak in your home. Some of the most common include the following: A sudden increase in your water usage, Drop in water pressure, If the leak worsens when your hot water turns on (this may indicate that there is a leak in your hot water pipes), There are puddles around your pipes or water tank, You notice dampness or water droplets around your pipes, There is mould growth.
Do you offer Emergeny Plumbing callouts?
Yes. If you have a plumbing emergency, please contact our team on 01908 787 864, and we will send a member of our team to your property as soon as possible.
Where do you offer Your PLumbing Services?
We offer our plumbing services to commercial and domestic clients in and around the United Kingdom area, including Northampton, Woburn Sands and Bedford. To find all of the areas that we cover, please follow this link.
GAS FAQ'S
How can I spot Gas Leak?
There are multiple factors that can indicate that there is a gas leak in your home. It is vitally important that you identify these signs to ensure your home remains safe. Hissing or whistling sounds, Cloudy, bubbly or dusty water, Visible damage to any gas lines, Plants suddenly die
You have a headache, sore throat, nauseous feeling, ears ringing or frequent nosebleeds.
As A Landlord, do i need to provide tenents with gas safety check records?
Yes, it is your responsibility to provide your tenants with all documentation relating to the gas safety of the property they are leasing. On completion of checks, you will have 28 days to give the details to tenants.
What is included in my boiler spot?
In general, a boiler service will include the following: Working and standing pressure checks, Burner pressure checks, Ventilation checks, Analysis of flue gas, Inspection of safety devices, Inspection of flue and chimney, Clean and inspect ignition devices, Check seals and gaskets, Clean and inspect condense traps, Operational checks, Analysis and measurements of combustion, Vent and fill heating system, Check heating and hot water, Service record, Guidance on energy efficiency.
What Boiler Repairs Can You Complete?
The Broadgate Energy team can complete all boiler repairs and installations you require. Some of the most common boiler repairs we can help you with include leaks, cold radiators, low boiler pressure and if you have no heating or hot water.
What boiler brands can You install?
Our reputable engineers have experience installing a vast range of boilers, including leading manufacturers such as Worcester Bosch, Ideal, Baxi and Vaillant. If you have a boiler brand that is not mentioned, please do not hesitate to get in touch with our team to find out how we can help.
How long does boiler installation take?
Typically, installing a boiler will take around one day to complete; however, this can be more or less dependent on the complexity of your system and whether any repairs need to be carried out on your home before installation. Our team will always let you know how long you can expect the installation to take before starting.
As A Landlord, do i need to provide tenents with gas safety check records?
Yes, it is your responsibility to provide your tenants with all documentation relating to the gas safety of the property they are leasing. On completion of checks, you will have 28 days to give the details to tenants.
As A Landlord, do i need to provide tenents with gas safety check records?
Yes, it is your responsibility to provide your tenants with all documentation relating to the gas safety of the property they are leasing. On completion of checks, you will have 28 days to give the details to tenants.
What is the diffrence between a service and gas safety check?
A service is more in-depth than a gas safety check. A basic gas safety check is designed to ensure that your appliances and installations are safe and working how they should be. A service, on the other hand, includes everything in a gas safety check but also specific instructions by the manufacturer, performance tests and any necessary remedial work. Both are required to keep your gas fittings in full working order.
What are the Signs that Gas Appliance needs to check?
If your gas appliance is showing any of the following warning signs, you should book in for servicing as soon as possible:Not working as it should be, Has black or brown marks on or around it, Produces a yellow flame instead of blue
COMMERCIAL FAQ's
What is your mission Statement?
Broadgate Energy’ mission is to operate an ethical business, building long term relationships with our clients by providing the highest possible standards of integrity, customer service, craftsmanship, and value for money. Broadgate Energy values both its clients and employees and will treat both with respect and dignity. It is Broadgate Energy’ objective to work with its clients to help them achieve their aspirations and manage their budget effectively, by providing advice, experience and knowledge, and quality of service. Broadgate Energy are committed to its own development as a contractor and as an employer. Teams will strive to build on their existing skills to meet the ever-changing needs of clients and staff alike.
Do you offer Guarantee?
Yes, the team will speak with you about the details of your project and will request the information we require to provide a tender. Should an in-person consultation with a visual inspection be required, this will also be arranged. Please let us know of the associated timescales we are required to work to at the point of requesting tender so that we can work efficiently for you.
Will Broadgate Energy a free survey on my site?
Broadgate Energy will attend call-outs free of charge but do not provide free surveys. If you require a non-standardised installation, Broadgate Energy will appoint a Project Manager who will be responsible for a visual inspection at your site prior to works commencing. Your Project Manager will discuss your requirements and advise you how your installation can be implemented.
How can I be sure my installation will meet required standards?
Broadgate Energy are fully qualified electricians with years of electrical experience, we are certified by a variety of trading trust companies such as Electric Side and City & Guilds.
What sort of large-scale projects does Broadgate Energy work on?
Broadgate Energy has experience working on various large-scale projects, including commercial installations, electrical system upgrades, and complex electrical designs. They tailor their services to meet the specific needs of each project.
Will Broadgate Energy come out if I have an emergency?
Yes, Broadgate Energy provides emergency call-out services. They offer 24/7 support to address urgent electrical issues promptly and efficiently
What payment methods do you accept?
Broadgate Energy accepts various payment methods. The specific methods available may include bank transfers, credit/debit cards, and other options. It’s advisable to confirm the accepted payment methods directly with them.
How much will electrical works cost?
The cost of electrical works varies depending on the scope and complexity of the project. Broadgate Energy provides detailed quotations based on your specific requirements. They aim to offer competitive pricing without compromising on quality.
How long do I have to wait for services?
Broadgate Energy strives to accommodate your scheduling needs promptly. While exact wait times can vary based on current demand and project complexity, they aim to minimize delays and keep you informed throughout the process.
Can I make changes to my agreed service?
Changes to agreed services can be made, but it’s essential to communicate any modifications promptly. Broadgate Energy will assess the impact of changes on the project scope, timeline, and cost, and provide updated terms accordingly. Clear communication ensures that all parties are aligned and that the project progresses smoothly.
Are you insured to complete electrical work?
Yes, Broadgate Energy maintains comprehensive insurance coverage to carry out electrical work safely and professionally. This insurance provides peace of mind to clients, ensuring that projects are completed with due diligence and accountability.
What is the minimum duration for emergency lighting?
The minimum duration for emergency lighting typically refers to how long the lights can operate during a power outage. Regulations often require emergency lighting to function for at least 3 hours to ensure safe evacuation. Broadgate Energy can advise on the appropriate duration based on your specific requirements and compliance standards.
What is the difference between UGR22 and UGR19?
The difference between UGR22 and UGR19 lies in the level of glare:
UGR22: Indicates a moderate level of glare, suitable for areas where visual tasks are less demanding.
UGR19: Indicates a lower level of glare, suitable for areas requiring high visual accuracy, such as offices or control rooms.
Broadgate Energy can help determine the appropriate UGR level for your specific environment to ensure optimal lighting conditions.
Can you provide a project tender?
Yes, Broadgate Energy can provide a project tender. They will discuss the project details with you and request the necessary information to prepare a tender. If an in-person consultation or visual inspection is required, they will arrange that as well.
Which geographic area does Broadgate Energy cover?
Broadgate Energy operates in United Kingdom and the surrounding areas, including Leighton Buzzard, Olney, Woburn Sands, and Towcester.
Does Broadgate Energy only do electrical installations?
No, Broadgate Energy offers a wide range of services beyond electrical installations. Their offerings include electrical inspections, testing, maintenance, and other related services.
I've heard about the British Standard 18th Edition. What is this?
The British Standard 18th Edition refers to the 18th Edition of the IET Wiring Regulations (BS 7671), which sets the standards for electrical installations in the UK. It covers the design, installation, and maintenance of electrical systems to ensure safety and compliance.
What guarantee do I have that my project will be completed on time?
Broadgate Energy is committed to completing projects on time. They provide clear timelines and keep clients informed throughout the process to ensure timely completion.
Can Broadgate Energy provide me with ongoing maintenance on my site?
Yes, Broadgate Energy offers ongoing maintenance services to ensure the continued safety and efficiency of your electrical systems. They can schedule regular inspections and address any issues promptly.
When will my payment be due?
Payment terms are typically agreed upon before the commencement of work. Broadgate Energy will provide details on payment schedules, which may include deposits and final payments upon completion. It’s recommended to discuss payment terms during the initial consultation.
Should I pay for checks even when nothing is fixed?
Yes, paying for checks is important even when no issues are found. Regular inspections ensure that your electrical systems are safe and compliant with regulations, potentially preventing future problems.
When can work be booked for?
Work can typically be booked during standard business hours. For urgent or emergency services, Broadgate Energy offers 24/7 support to address critical issues promptly.
Can you provide an estimated quote?
Yes, Broadgate Energy can provide an estimated quote. After discussing your project details and requirements, they will prepare a detailed written proposal outlining the scope of work and associated costs. This ensures transparency and helps you make informed decisions.
If I order my materials will it be cheaper?
Ordering your own materials may offer cost savings in some cases. However, it’s crucial to ensure that the materials meet the necessary specifications and quality standards for the project. Broadgate Energy can provide guidance on suitable materials and may offer procurement services to ensure compatibility and compliance.
Can I see certifications?
Yes, Broadgate Energy can provide access to their certifications upon request. This transparency allows clients to verify their qualifications and ensure that the work meets industry standards and regulatory requirements.
